At Hostelreserve.com, operated by Intuition Nova Ltd, we are committed to protecting your privacy and ensuring a secure experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and booking services.
1. Important Information and Who We Are
Hostelreserve Ghana and its affiliates (“Hostelreserve,” “we,” or “us”) act as the data controller for your information.
External Links Disclaimer
Our Site may include links to third-party websites (such as specific hostel websites). We are not responsible for their privacy practices and encourage you to read the privacy statements of every site you visit.
2. The Data We Collect About You
We collect information that identifies you directly or indirectly. This includes:
Identity Data
Name, username, date of birth, and ID/passport details (for check-in verification).
Contact Data
Email, postal address, phone numbers, and WhatsApp account details.
Financial & Transaction Data
Bank account/payment card details, payment history, and invoices.
Technical & Usage Data
IP address, browser type, location, device type, and how you interact with our Site (e.g., hostels viewed).
Profile Data
Room preferences, booking history, feedback, and guarantor information.
Special Categories of Personal Data
Note: We do not collect “Special Categories of Personal Data” (such as race, religion, or health status) unless you voluntarily provide it to accommodate specific needs.
3. How We Use Your Personal Data
We only process your data when the law allows us to. Most commonly, we use your data in the following circumstances:
4. Disclosure and Sharing
We do not sell, trade, or rent your personal information. We share your data only with the following parties:
Hostel Partners
Information required to fulfill your booking (name, contact, and preferences) is shared with the specific hostel you reserved.
Payment Providers
We utilize secure providers, including Paystack and local Banks. We share your name, email address, and billing details to process transactions securely.
Service Providers
IT and administration providers who help us run our platform.
Legal Authorities
We may release information if required by law or to protect the safety and rights of Hostelreserve and its users.
6. Data Security & International Transfers
We employ physical, electronic, and administrative security measures to protect your data. While we strive for 100% security, please note that no transmission over the internet is completely secure. Your data may be transferred outside of Ghana for processing (e.g., via international cloud servers), and we ensure adequate safeguards are in place for these transfers.
7. Data Retention
We retain your information only as long as necessary:
Accounting Details
We store booking and financial information for 7 years to comply with tax and accounting laws.
Account Profile Data
We keep your profile information until you request deletion or your account remains inactive for an extended period.
8. Children’s Privacy
Protecting minors is a priority. Hostelreserve does not knowingly collect data from anyone under the age of 18. Our platform is not designed to attract or serve minors.
9. Your Legal Rights
Under applicable data protection laws, you have the right to:
Access Data
Request a copy of your personal data stored with us at any time.
Correct Inaccurate Data
Instantly request edits to incomplete or incorrect profiles.
Request Deletion
Request completely purging your user accounts where legally permitted.
Object to Processing
Opt-out of data usage for promotional or marketing campaigns.
Withdraw Consent
You have the right to withdraw your consent at any time for data processed based on consent.
10. Contact Us
If you have questions about this policy or wish to exercise your legal rights, please contact our privacy team:
Need assistance?
Our privacy and compliance specialists are available to answer your questions or process security requests.